This tool describes in eight steps how to improve a process improvement plan. Each step is defined, along with hints for ensuring quality of execution in each phase. This is a valuable tool for leaders who want to improve a business process and assure themselves of success from planning through implementation. (1 page)
Establish the overall objective and reasons for improvement; define the current and target state of the process. (Hint: Ensure that the team responsible for ultimately implementing change is involved in this initial step.)
Communicate the desired end state and the rationale for change to all internal stakeholders (and external stakeholders as necessary). Ensure that there is broad understanding of the rationale and the benefits of change before you begin. (Hint: Most organizations skip this step, resulting in half-hearted implementation.)
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